By placing an order on this website, you are agreeing to the following terms and conditions below:
By accessing and placing an order with Sweet 21, you confirm that you are in agreement with and bound by the terms of service contained in the Terms and Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Sweet 21.
Under no circumstances shall Sweet 21 team be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on the site, even if Sweet 21 team or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.
Sweet 21 will not be taking any responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy in any moment.
For this terms and Conditions:
All orders and other requests received are subject to acceptance by Sweet 21 and any of its personnel, reserve the right, at our absolute discretion, to reject any order without providing reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
We provide actual delivery service according to the time frame where consumers selected for deliver. Consumers are able to select the following day or any other day as selected on the cart page before checkout.
If you wish to make any changes or cancel your order, please do so by contacting us at sweettwentyoneplt@gmail.com or via phone (014-346 3746). Our team will try our best to serve you during regular working hour, (Mon - Sat, 9:00a.m. to 6.00p.m.). We will always do our best to make last-minute changes for you, but we can only guarantee changes or termination (including to updating the delivery address and in relation to card messages) changes are requested 24 hours before the intended deliver day.
On demand orders can be cancelled by 3 days before the intended delivery day and a full refund will be issued. You can cancel by contacting at sweettwentyoneplt@gmail.com or via phone (014-346 3746).
All products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a product of equivalent value and quality without any prior notice. In terms of product requests, we will try to fulfill all requests to the best of our ability. For simple requests please inform us via phone (014-346 3746) or through sweettwentyoneplt@gmail.com. We will try our best to accommodate the request subject to the availability of the colour.
Our products are well packaged to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged during transit or deliver. Should this occur to a level that you deem unacceptable, kindly contact our customer service at sweettwentyoneplt@gmail.com or via phone (014-346 3746). To inform us immediately with images to support your claim so that we can arrange for further assistant to replace at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged product within 6 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks generally take up to 15 - 30 days, or until your next billing cycle. Sweet 21 has no influence or responsible over these timescales.
We are not responsible for any content, code or any other imprecision. We do not provide warranties or any exact guarantees. In no event shall we be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the service or the contents of the service. We reserve the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.
Our service and products are provided "as is" and "as available" without any warranty or representations of any kind, whether express or implied. We are a distributor and not a publisher of the content supplied by third parties or partner; as such, our exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via our Service. We specifically disclaim all warranties and representations in any content transmitted on or in connection with our Service or on sites that may appear as links on our Service, or in the products provided as a part of, or otherwise in connection with, our Service, including without limitation any warranties of merchant-ability, fitness for a particular purpose or non-infringement of third part rights. Without limiting the foregoing, we do not warrant that our service or product will be uninterrupted or delivered in a perfect condition or error-free.
Conversation is always open to be carried out for consumers to know further. Do not hesitate to contact us if you are facing any questions or doubt.
