We do sell cakes, bouquets, decorative items, unique gifts, food and beverages. We intended to provide several services in order to carry out a wonderful and memorable surprise for consumers.
User may access to our Sweet's 21 website and register an account by clicking on "new customer" button before you checkout.
User is able to reset their password by clicking on "forget password" button or contact our customer service for further assistant, sweettwentyoneplt@gmail.com or via phone (014-346 3746).
We are encouraging our customers to place their order 3 days before the event date to prevent some unnecessary causes or accident. It is much easier for us to track and monitor our progress by informing consumer in advance.
After adding your ideal or favorite products into your cart, kindly click on "checkout" button for payment.
"Cash on delivery" is temporary not available, but we do accept KIPLE PAY as payment gateway.
Yes, we do provide message card if consumer requests.
Customers deserve their rights to change or cancel their order, but customers are required to email us, sweettwentyoneplt@gmail.com or via phone (014-346 3746), 3 days before delivery day. And kindly attach your payment receipt and order ID for verification purpose.
"Out of Stock" will be labeled if the item is out of stock, and further notice will be given by our management team through email if you have placed the order already
Balloons will be categorized clearly by item description. Kindly double check your item before you checkout.
Standard size latex filled helium balloons stay afloat for approx 8-12 hours, whereas helium filled balloons float for 2-5 days. But it depends on environment condition as well.
Specific items such as cakes, bouquets and etc can be customized but not all items are customize-able.
For further confirmation, we will be suggesting customers to contact our customer service, sweettwentyoneplt@gmail.com or via phone (014-346 3746) for confirmation and inform right before you place the order.
Yes, we do provide cake customizing service as well.
It depends, only specific products which contain halal logo are halal.
No, but there is certain discount or promotion available on specific time frame or season.
Yes, all deliveries will be meticulously planned base on the time slot you have pre- selected when you placed you order.
Penang Island and Penang mainland are under coverage only.
Delivery fees will be stated clearly while you checkout, and it depends on the area you wanted to deliver.
We are sorry to say that we are not able to promise a specific delivery time. However, our riders will try their best to deliver your goods right on time.
As of now, we do not have a live tracking system for our customers; but be rest assured that we will deliver your orders within the time slot you have pre-selected, you will also receive an email confirmation when your order is successfully delivered by our riders.
Yes, but kindly address your order ID and receipt while contacting our customer service for further amendments. However, we are not accepting immediate amendments, notice needs to be done 3 days before the delivery date.
Kindly, email our customer service for address amending,sweettwentyoneplt@gmail.com or via phone (014-346 3746).
Yes, customers are required to contact our customer service for cancellation and refund. Order ID and receipt are required to attach while contacting with our team for verification purpose and 3 days before delivery date.
